(Feb. 28, 2020) Residents and visitors can experience an interactive, hands-on experience at the new Xfinity by Comcast store on 83rd Street, which celebrated with a grand opening and ribbon-cutting ceremony on Monday, Feb. 24.
Ditching the archaic salesperson-behind-the-counter approach, the new, updated store was all about allowing customers to touch and play with the products said Chad McCauley, senior director of Product Management at Comcast.
The roughly $300,000 renovation project was conceptualized in the summer of 2019, but construction did not begin until October.
Nonetheless, the construction work moved swiftly, and the store was full-service ready by November said Abdlgadir Namir, senior retail operations manager at Comcast.
The store features the latest Android and Apple smart phones, as well as home security options, smart televisions and even voice-activated remotes.
One key feature of Xfinity’s mobile services, McCauley said, is its flexible data plan.
Users could switch through data plans through the Xfinity app based on their usage, he said.
For example, if a user decided to go abroad for a month and needed the extra data, he or she could switch to an unlimited data plan through the app, and would only be charged for that specific time period.
This flexible data plan eliminates the need for users to guess which set data plan would be most cost effective, saving them from rationing their data usage, as well as saving them money in the long run.
Currently, the company has around 2 million subscribers to its mobile service, which is a number that continues to grow rapidly, McCauley said.
All Xfinity wireless users qualify for the company’s mobile service.
Customers can visit the store to upgrade or swap equipment, ask questions about their Xfinity service, troubleshoot equipment or pay a bill at an in-store kiosk, according to a press release. In-store appointments can be scheduled online on the local store website.
To sign up, go online to xfinity.com, call at 888-266-2278 or visit the new store in Ocean City, Monday through Friday, from 8:30 a.m. to 6 p.m. and Saturday from 9 a.m. to 3 p.m.